Frequently Asked Questions

Standard shipping takes 5-7 business days, Priority takes 3-4 days, and Express shipping takes 1-2 business days. Free standard shipping on orders over $35.

Yes! Once your order ships, you'll receive an email with tracking information. You can also view tracking details in your order history.

Contact us immediately with photos of the damage. We'll arrange a replacement or refund within 24 hours.

Orders can be cancelled within 1 hour of placement. After that, please contact the seller directly through your order details page.

30-day return policy on most items. Products must be unused and in original packaging. Digital products are non-refundable.

Go to your order history, select the order, and click "Request Return". Follow the instructions to print a return label.

Refunds are processed within 5-7 business days after we receive your return. The credit will appear on your original payment method.

For defective items, we provide a free return label. For other returns, a $5.99 return shipping fee will be deducted from your refund.

No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and checkout faster.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal. All payments are securely processed.

Yes, we use industry-standard SSL encryption and never store your complete credit card information. Payments are processed through Stripe.

Yes, you can securely save payment methods in your account settings for faster checkout.

Click "Become a Vendor" in the footer and complete the application form. We typically review applications within 2-3 business days.

We charge a 10% commission on sales plus payment processing fees (2.9% + $0.30 per transaction). No monthly fees or listing fees.

Payouts are processed weekly on Mondays for the previous week's sales. Funds typically arrive within 2-3 business days.

Yes! We support both physical and digital products. Digital downloads are delivered automatically after purchase.