Refund Policy - TrideFair

Effective Date: [Insert Date]

At TrideFair, we are committed to ensuring customer satisfaction. If you are not entirely happy with your purchase, we offer a clear and fair refund policy to address your concerns.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

1. Damaged or Defective Products: If the item you received is damaged, defective, or not as described.
2. Incorrect Items: If the product delivered differs from the one you ordered.
3. Change of Mind: If you decide the item no longer suits your needs (conditions apply; see Section 3.3).

2. Conditions for Refund

To qualify for a refund:

1. Request Timeline: Refund requests must be submitted within [Insert Number] days of receiving your order.
2. Product Condition: The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
3. Non-Refundable Items: Certain items, such as perishable goods, custom-made products, and sale items, are non-refundable.

3. Refund Process

3.1 How to Request a Refund

• Contact us at [Insert Support Email] or through our [Refund Request Page].
• Provide your order details, proof of purchase, and a description of the issue.
• Attach photos if the product is damaged or defective.

3.2 Inspection and Approval

• Once your refund request is received, we will inspect the item and notify you of the approval or rejection of your refund.

3.3 Change of Mind Policy

• For items returned due to a change of mind, customers may bear the return shipping costs.
• Refunds for such returns will exclude any shipping fees incurred during the original purchase.

4. Refund Methods

Refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take [Insert Number] days to reflect in your account.

5. Return Shipping

• If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.
• For other returns, customers are responsible for shipping fees.

6. Exchanges

If you wish to exchange an item instead of a refund, please mention this when submitting your refund request. Exchanges are subject to product availability.

7. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• Products that have been used or damaged after delivery.
• Requests submitted outside the stated refund timeline.
• Items marked as final sale or non-refundable at the time of purchase.

8. Contact Us

If you have any questions about our refund policy or need assistance:

• Email: [email protected]

At TrideFair, your satisfaction is our priority, and we are here to make your shopping experience worry-free!